Terms & Conditions

Effective Date: June, 1st, 2024

Eliana Resort and Spa provides considerable internet connection in the whole Resort premises.

In order to comply with government regulations, your ID card or passport must be submitted upon check in at our resort. Copies of identification will then be submitted to the relevant government offices.

All rates are quoted in Indonesian Rupiah currency, plus tax and service charge. Rates may increase without notice. Rates as advertised on Eliana Resort and Spa’s website or any other website or promotional material are subject to change at any time and may increase or decrease at the resort’s discretion, however will honour price quotes provided they are still valid. .

Room rates are based on each room category maximum occupancy. Any inclusion attached to particular promotional rate will remain unchangeable and non-cashable if the guest will not use the benefit at any time

Airport pick up and drop off upon check in and check out can be requested at least one day prior to departure with considerably affordable price. Please contact our reservation team through info@elianaresort.com or WhatsApp (Click Here)

Eliana Resort and Spa welcome guest with a family and child. Joglo Mansion, Ocean Cliff Villa and Ocean View Cottage connecting are among our best fits for guest with children. Children swimming pool is available in the public swimming pool and Joglo Private swimming pool

For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the resort property unsupervised.

Children under the age of 13 are not allowed in the swimming pool without being accompanied and supervised by their parent/guardian/chaperone.

Guests’ should also note the resort does not offer babysitting services, crib, and there is no kids club.

We do however, provide a kids menu and special dining arrangements may be made.

Children below 6 years old can stay free using the existing bed with parent. Children between 6 – 11 years old can stay free using the existing bed with parent; however there will be charged at IDR 181,500,- per child per night for children breakfast compulsory


Room capacities vary depend on the room category:
Ocean View Suite can accommodate 2 adults + 1 child or 3 adults with arrangement 2 adults are sharing the existing bed, and 1 child or 1 adult sleeps in the existing sofabed
Ocean View Cottage can accommodate 2 adults + 1 child or 3 adults with arrangement 2 adults are sharing the existing bed, and 1 child or 1 adult sleeps in the existing sofabed
Ocean View Cottage connecting can accommodate up to 4 adults + 2 children or 6 adults with arrangement 4 adults are sharing the two existing beds, and 2 child or 2 adults sleep in the two existing sofabed
Ocean Cliff Villa whole unit can accommodate up to 6 adults sleeping in the 3 existing beds. No sofa bed or extrabed are available in this room category.
Ocean Cliff Villa double can accommodate up to 2 adults sleeping in the existing bed. The rate/s offered to guest are benefited only for the double room and amenities attached to it. Other facilities such as living room, kitchen, and private swimming pool use will be under sole resort permission and resort policy.
Joglo Mansion can accommodate up to 8 adults in the 4 existing bed rooms. Guest staying in this villa benefit for all facilities and amenities use available on this villa.


All reservations should be made in writing, including first and last name, arrival date, departure date, address, email address.

All reservations are subject to availability and acceptance by the resort at the time of booking.
Reservation can be made directly to: info@elianaresort.com
To be confirmed, all reservations must be fully pre-paid prior to the arrival and accordingly to the payment schedule.

We accept payment by credit card (Visa and Master Card) and bank transfer. A copy of bank transfer should be forwarded to the resort as a proof of payment. Bank transfer fee is to be absorbed by sender

To secure your room reservation, a 30% deposit is required at least 90 days before arrival, and/or full payment must be received at least 30 days before arrival.
If payments are not settled by these deadlines, the reservation will be automatically canceled by our system.


Deposit is non- refundable and to be kept as credit that can be used for the future reservation. Modifying reservation is possible for one time modification. Otherwise, it will be considered as a cancellation

2025 onward
The cancellations must be received by ELIANA RESORT in writing either via email or direct telephone. The cancellation bookings will incur the following charges:
90 to 61 days before arrival = 50% cancellation fee of the total booking cost
60 to 31 days before arrival = 75% cancellation fee of the total booking cost
30 days or less = 100% total booking cost non-refundable
There will be no refund if a reservation is canceled 30 days or less from the arrival date, including no-shows or unused days
An administration fee of IDR.2,500,000 is applicable to process the refund.


In case of No-Show and without cancellation received in the due time:
The full length of stay will be charged and the balance of your reservations will be cancelled


Guests experiencing any itinerary changes including delays or early departures will not receive refunds on shortened stays. Guests are encouraged to take out travel insurance to ensure they are covered in the event of flight cancellation/delays or natural disasters impeding their stay at Eliana Resort and Spa

Eliana Resort and Spa is not responsible for weather conditions, personal emergencies, or schedule changes.


Guests must be 18 years and older. Guests under the age of 18 must be accompanied by an adult.


Unless otherwise stated in the specific rate plan terms & conditions, check in time is 1400 hours. Early check-in may be requested in advance, but is based on room availability upon arrival. Should guest wish to secure the availability of the accommodation for an early check-in before 1400, the booking should be made and paid for the previous night.


Unless otherwise stated in the specific rate plan terms & conditions, check out time is 1200 hours. Extension of check out time until 1800 is subject to space availability and will be charged 50% based on published rate of the day. Check out after 1800 is subject to one night room charge at published rate of the day.


Advance deposit is required upon check-in for personal expenses. Incidental charges must be fully settled prior to departure. Major credit card such as Visa and MasterCard are accepted. Indonesian Rupiah (IDR) is the only currency accepted in the resort. Checks and foreign currency not accepted.


Eliana Resort and Spa reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the resort’s property or structure. Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to resort property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.


Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, nail-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.


Guests are encouraged to keep their valuables in the in-room safe. The resort shall not be liable for the loss of money or other personal valuables during your stay.​


The following items are not permitted in the Resort premises:

  • Flammable, explosive or otherwise hazardous materials
  • Objects emitting a foul odor
  • Unregistered firearms or other weapons
  • Objects of an unusually large size or in unusually large quantities
  • Articles related to use in gambling, prostitution, smuggling or other illicit acts
  • Illegal drugs or other articles, the possession of which is prohibited by the laws of Indonesia

Eliana Resort and Spa reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.


To ensure all guests enjoy the comfort and safety of the facilities we offer, Eliana Resort and Spa upholds a strict zero tolerance policy towards commotion and excessive noise. Any person found to be on our premises creating excessive noise or otherwise causing a disturbance will be requested to leave the resort without refund.


Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by Eliana Resort and Spa, or if any inappropriate behavior is brought to attention, the resort reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.


For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, linen, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.

Guests are encouraged to notify guest relation staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the bungalows. Marijuana is prohibited at all times.


Rates are in Indonesian Rupiah (IDR) and are subject to 21% government tax and service charge, unless otherwise stated. Onsite cash payments may be made in Indonesian Rupiah only.


In the case of cancellation or modifications to reservations made through sources other than directly with Eliana Resort and Spa or the resort website, Eliana Resort and Spa recommends guests first contact their source of booking for assistance before approaching resort staff.

Eliana Resort and Spa cannot accept responsibility or pay any compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which amount to “force majeure”.

Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strike, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for any change in resort, following the event of force majeure.

This is a non-exhaustive list of general policies upheld by Eliana Resort and Spa. Should you require any clarification on terms not stated here, please contact us directly.


Eliana Resort and Spa reserves the right to amend, modify, change, cancel, vary or add to the above terms and conditions or the arrangements and content featured on our Resort website at any time without prior notice. Any modification to these terms and conditions that occurs before your departure is considered a part of your reservations agreement with us.